Step 3: Processing Your Order

Be advised that we must receive full payment or an authorized Purchase Order, in addition to all preload and graphics files, before we will begin production of an order (including rush orders). For international orders, please provide a copy of your driver's license or a form of identification with a copy of the front and reverse of your credit card.

Turnaround Time
For standard turnaround time and available of rush service, please check individual product pages.

Important Note: Many factors can lengthen turnaround time: size and complexity of the order, submission of graphics, data services content, multiple products, customization options, etc. The general rule is that the simpler the order, the faster we can get it produced and delivered to you.

Minimum Order Quantities (MOQ)
Some of the customized merchandise we sell requires a minimum order quantity. MOQ are typical for orders that require extensive customization, custom colors, custom molding as well as products like Portable rechargable battery and Adapter. Minimum order quantities may also exist for various products before customization. Please check with a sales representative to see if the product you're interested in has a MOQ. MOQ details are subject to change and are often not available via the website.

Order Changes
In the case that you find out that a last-minute change is needed, there is still a possibility that we can make a change following your original approval. Although we CANNOT promise that a last-minute alteration can be made. Depending on your order’s stage of production, we will try and accommodate any need for change that should arrive along the way. The earlier you let us know, the better.

Order Cancellations/Replacement/Warranty Info
Once your products have been printed, no further modifications or additions can be made to the graphics. Please make sure that you examine and proofread all the documents you submit to us before placing your order. No returns or refunds are offered on customized merchandise. Most of our products carry a one(1) year limited warranty and will be replaced if broken.